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UniCare Sound, FIT, and HSA Customer Service
If you have a question about your plan, you can reach a customer service representative at the toll-free number listed on your ID card. These trained specialists can provide general plan information, answer questions about your specific plan, check the status of a claim, provide information on network doctors and check if a certain provider is part of our network.
Individuals & Families Customer Service
VA: 1 (800) 305-1795
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
IL: 1 (800) 379-0274
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
IN: 1 (800) 564-0938
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
MI: 1 (800) 564-0938
(Monday through Friday 7:30 a.m. to 5:00 p.m. CT)
TX: 1 (800) 718-9355
(Monday through Thursday 7:30 a.m. to 5:00 p.m. CT
Online Provider Finder
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